Back in September 2009 I was working for a social media marketing start-up in Pittsburgh. Having just moved to a new loft space for our offices I was tasked with getting the new internet and wireless connections setup and working. The ISP, in their infinite wisdom, decided not to provide us with any of the configuration information or admin panel log in information after installation. So, in my quest to get our wireless router functioning for all of the computers at hand (the fun of a Mac not connecting to wi-fi while the rest of the Windows computers did) I had to call tech support to reset the admin panel login and manually setup the wireless router.
I found myself being guided through this time consuming process by a young Indian woman who identified herself as “Ann”. Ann was extremely professional and seemed a bit shy on the phone, but as time went on in our tech support call she started to loosen up and would doodle on my screen using the shared desktop support tool. I just wanted to share this tech support moment with everyone, as it certainly brought a smile to my face and made the hour or so of the support call that much more pleasant.
Ann, if that is your real name, I hope your career is going well and that others have had their tech support calls brightened up just a little bit by your cute antics. It certainly made my day.
